CloudTax is an innovative tax-filing platform built to simplify the tax filing process for all Canadians. Our mission is to provide a financial toolkit that offers an easy-to-use experience, low fees, and accessibility for everyone—whether you're filing a simple return or managing more complex tax situations. Created with technology and humanity in mind, CloudTax offers both free and premium options for individuals and businesses. Our products are designed by real people, for real people, ensuring that Canadians can file their taxes with confidence, while maximizing available benefits.

CloudTax guides you through the entire tax filing process step-by-step, ensuring your return is accurate and compliant with CRA regulations. After creating an account, simply enter your details, and let the software handle the calculations. CloudTax leverages AI-powered technology to automatically extract data from uploaded slips and documents, reducing manual input and minimizing errors. Once your tax return is complete, CloudTax automatically submits it directly to the Canada Revenue Agency (CRA) through NETFILE.

CloudTax Free offers self-guided tax filing for individuals who prefer to handle their returns independently, regardless of complexity. It’s designed for those comfortable filing on their own without any additional assistance. On the other hand, CloudTax Plus provides extra features such as review services, priority customer support, audit protection, and the ability to file multiple returns under one account. It's ideal for users who want additional support and guidance through their filing process.

Yes, CloudTax has been certified by the Canada Revenue Agency (CRA) since the 2018 tax year, ensuring your tax return meets all government standards and regulations.

Absolutely! CloudTax adheres to industry-leading privacy and security standards. Your tax data is encrypted on our secure servers, and your password serves as the key. We only share your information with the CRA, and only if you choose to submit via NETFILE through CloudTax.

CloudTax offers both free and affordable paid plans. The cost varies based on the plan you choose, ranging from a free plan for basic tax returns to premium paid plans with added features and support.

With CloudTax Plus and CloudTax Pro, you’re covered with Audit Protection. Our team provides expert support if your return is audited or reassessed by the CRA. CloudTax Free users can opt for Audit Support as an add-on. Please note, the CRA can audit returns even years after they’ve been filed.

Your refund timing depends on several factors, including how you file and CRA’s processing times. Typically, refunds are issued within 2 to 12 weeks. When filing via NETFILE with CloudTax, refunds are usually processed in about 2 weeks.

CloudTax supports a wide range of filings, including personal income tax, business taxes, self-employment income, rental income, cryptocurrency, and foreign income. With CloudTax Pro, our team can also assist with non-resident, emigrant, Trust (T3), and corporation returns (T2).

Yes, CloudTax provides full support for any tax-related questions. CloudTax Plus users get priority support via live chat and email. All users can access help via our help desk and video tutorials.

CloudTax Plus users receive priority support, which means you’ll be connected to a tax expert as quickly as possible via chat or email. While tax experts may not be available 24/7, priority support ensures that your questions are answered in a timely manner.

CloudTax Plus is perfect for individuals who prefer to file their taxes independently but want extra support. It includes features like tax return reviews, priority support, audit protection, and access to educational resources. Review-and-File is designed for those who want a tax expert to review their return before submission, while Done-for-you (CloudTax Pro) is for users who prefer a full-service, hands-off experience, where a tax expert handles everything from start to finish.